> For the complete documentation index, see [llms.txt](https://docs.cakewallet.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cakewallet.com/tutorials/what-to-do-if-scammed.md). # What to do if you have been scammed We understand how devastating it can be to fall victim to a scam. It's unfortunate that there are individuals out there looking to exploit innocent users. This guide will provide you with instructions on what to do after being scammed, to help safeguard your funds now and in the future. ## Move any remaining funds immediately If your wallet seed has only been recently compromised, it is possible that the scammers may not yet have been able to steal your funds. This is **even more likely** if your wallet is an XMR wallet; scammers will need time to wait for the wallet to synchronize. If you recently lost control of your seed, and your wallet still shows a balance, you should follow these steps **IMMEDIATELY**. {% stepper %} {% step %} Tap the `Wallets` tab in the bottom navigation bar. {% endstep %} {% step %} Choose `Create New Wallet`. {% endstep %} {% step %} Select the relevant currency - Bitcoin, Litecoin, or Monero (do for each asset type). {% endstep %} {% step %} Choose a wallet name (it can be any name, so long as you don't confuse it with another wallet). Then, tap `Next`. Make sure to save your new wallet's seed in a secure place. {% endstep %} {% step %} Return to the `Wallets` tab, then return to the **compromised** wallet. {% endstep %} {% step %} Tap the `Send` button at the bottom of the home screen. {% endstep %} {% step %} Click the address book icon, then select the new wallet name that you have just created. {% endstep %} {% step %} Press the `ALL` button next to the amount to send. {% endstep %} {% step %} Tap `Continue` at the bottom of the screen. A confirmation sheet slides up with the transaction details. {% endstep %} {% step %} On the confirmation sheet, drag the `Swipe to send` slider all the way to the right to broadcast the transaction. It is a swipe control, not a button — tapping it does nothing. {% endstep %} {% endstepper %} If you were able to successfully complete these steps, your funds should be safe in the new wallet for now! ## Stop using the compromised wallet It is important to immediately stop using the compromised wallet. Under no circumstances should you send any additional funds to the compromised wallet. Scammers may attempt to deceive you with promises of assistance or recovery, but remember that they are only trying to exploit you further. ## Create a new wallet To continue using Cake Wallet safely, you'll need to create a new wallet: {% stepper %} {% step %} Tap the `Wallets` tab in the bottom navigation bar. {% endstep %} {% step %} Choose `Create New Wallet`. {% endstep %} {% step %} Select the relevant currency. {% endstep %} {% step %} Choose a wallet name (it can be any name). Then, tap `Next`. Make sure to save your new wallet's seed in a secure place. {% endstep %} {% endstepper %} ## Report the scam To contribute to the prevention of future scams and aid in the investigation, it is important to make a formal report to the authorities. If you are able, contact your local law enforcement agency and provide them with all the relevant details of the scam, including any communication you had with the scammers. Be sure to include any transactions sent to them and the amouunts that you transferred. If the crime happened over the internet, we strongly recommend filing a complaint with the FBI's Internet Crime Complaint Center (IC3): . The IC3 received 20,781 crime reports resulting in $1,349,090,833 in losses related to cryptocurrency wallets in 2022 alone. You can also report scams to us by contacting us at mailto:. The more we learn about how people fall victim to scammers, the better we can design the wallet software to provide user warnings where necessary. ## Delete the affected wallet After reporting the scam, we recommend deleting the compromised wallet (but retain the seed!), to make sure that you won't accidentally send funds to it again. To do so: {% stepper %} {% step %} Tap the `Wallets` tab in the bottom navigation bar. {% endstep %} {% step %} Find the compromised wallet in the list of wallets. {% endstep %} {% step %} Tap the round pencil (edit) icon to the right of that wallet's name. {% endstep %} {% step %} On the `Edit wallet` screen, tap the red `Delete` button in the bottom-left corner. {% endstep %} {% step %} Authenticate if prompted, then tap `Delete` again in the `Delete wallet` confirmation dialog. {% endstep %} {% endstepper %} Note that you can only delete wallets that are not currently selected — the pencil icon is hidden on the wallet that is currently open — so switch to a different wallet first to be able to delete a particular wallet. ## Safeguard your seed Please take extra precautions to safeguard your new wallet seed. The best way to do this is to write it down on a piece of paper and store it in a secure location, such as a safe or lockbox. If these are unavailable, it's also generally safe to store it digitally in a password manager as long as your devices are secure. Never share your seed with anyone, including support staff. Remember that the seed phrase controls your funds, and anyone who can see it has full control over your wallet. Stay safe! ## Consider enabling Cake 2FA [Cake 2FA](https://docs.cakewallet.com/features/privacy-and-security/authentication/#cake-2fa) is an optional feature to provide more security on your local wallet. It will not prevent scammers from using the seeds that you give to them, but it will help prevent basic in-person thefts. If you enable Cake 2FA, make sure to have safe copies of your seed phrase, in case you lose access to your 2FA device! ## Verify who you are speaking to In the future, when speaking to support staff from Cake Labs - or any company - please do your best to verify their identity. Never trust someone who messages you first and claims to offer you support - this is almost always a scam. These are our official support channels: * Official Websites: and * Email: mailto: * Telegram: `@cakewallet` (community) and `@cakewallet_bot` (support messages) Please feel free to ask our support staff if you need any further help! --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.cakewallet.com/tutorials/what-to-do-if-scammed.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.