> For the complete documentation index, see [llms.txt](https://docs.cakewallet.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cakewallet.com/faq/faq.md).

# FAQ

Quick answers to the most common questions and issues.

## Funds and transactions

* [Swaps & exchanges](https://docs.cakewallet.com/faq/swaps-and-exchanges) — swap completed but funds haven't arrived, pending swaps, refunds, and Trade IDs
* [Why are my funds not appearing?](https://docs.cakewallet.com/faq/funds-not-appearing) — missing transactions, deposits from an exchange, tokens, and rescanning
* [Why is my Available Balance 0?](https://docs.cakewallet.com/faq/zero-balance) — available vs. full balance, and balances while syncing
* [Resolving connection issues](https://docs.cakewallet.com/faq/connection-issues) — wallet won't connect, or syncing is slow or stuck

## Wallets and recovery

* [Restore & backup](https://docs.cakewallet.com/faq/restore-and-backup) — restored wallet shows 0, lost seed or phone, and backing up properly
* [Common questions](https://docs.cakewallet.com/faq/common-questions) — is Cake custodial, forgot my PIN, sent to the wrong address, gas fees, and KYC

## Buying and spending

* [Buy & sell](https://docs.cakewallet.com/faq/buy-and-sell) — purchases that failed or are pending, verification, and regional availability
* [Cake Pay](https://docs.cakewallet.com/faq/cake-pay) — gift cards, verification emails, and redemption problems

## Reference

* [Why did I get this error?](https://docs.cakewallet.com/faq/errors) — common error messages explained
* [Glossary](https://docs.cakewallet.com/faq/glossary) — wallet and crypto terms defined

Still stuck? Contact us via the in-app chat under `Support`, by email at <support@cakewallet.com>, or on [Telegram](https://t.me/cakewallet_bot).


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